Top 10 questions
1. Browse verified homes and submit a booking request.
2.We (or the landlord) confirm availability.
3. Pay securely online via Stripe or Wise. Your payment is held until check-in.
4. After check-in, you can report any material issues (if the home is materially different from the listing based on our criteria) within 24 hours. If no issues are reported within 24 hours, we release the payment to the landlord.
Yes. A small platform fee is shown transparently at checkout. It covers verification, secure payments, and support.
We hold your payment securely and release it after you check in. If the home is materially different from the listing, contact us within 24 hours with brief details and photos/video. We’ll work with the landlord to fix it quickly. “Materially different” includes things like promised Wi‑Fi missing or clearly unusable at check‑in, or severe cleanliness/safety issues. Temporary ISP outages, minor speed fluctuations, small décor differences aren’t covered.
Flexible monthly stays from 1 to 12 months.
Every home is work‑ready. If Wi‑Fi is already installed, we show the verified speed on the listing. If not, we arrange installation before your check‑in. Internet is included — no separate charge. Typical Bangkok plans offer 200–500 Mbps download.
Extend: Often possible—please reach out to us via email or WhatsApp and we’ll confirm availability and pricing with the landlord.
Cancellation Before Check-In
- Cancellation 21 days or more before check-in: The tenant receives a full refund of both rent and security deposit.
- Cancellation 14–20 days before check-in: The tenant receives a full refund of rent and a 50% refund of the security deposit.
- Cancellation less than 14 days before check-in: The tenant receives a full refund of rent, but the entire security deposit is withheld (max for 1 month).
Cancellation After Check-In (Early Termination)
- If you wish to terminate the lease early after check-in, you must provide at least 30 days’ notice. The security deposit will be refunded to you after deducting any outstanding utility bills or damages (e.g., furniture damage).
- If you provide less than the required notice, the entire security deposit will be withheld (up to a maximum of 1 month’s rent).
For the lease: Passport (photo page) and your contact details.
For TM30 registration: Passport + visa page, arrival stamp/entry record.
Utilities: Electricity and water are usually paid by the tenant based on actual usage (per meter). Internet is included or installed before check‑in as part of our work‑ready standard — no separate charge.
Deposit: A refundable security deposit is required for every booking. If your stay is 1 month, the deposit is 50% of the first month’s rent. For stays longer than 1 month, the deposit is equal to 1 month’s rent. Any unpaid utilities or damages may be deducted at move‑out.
Before booking: Use the contact form, email or WhatsApp us (we reply within 24 hours, Bangkok time).
After booking but before check‑in: Contact Nomavaa via contact form, email or WhatsApp.
After check‑in: Your main point of contact depends on the listing.
- If “Nomavaa-managed” is shown: Contact Nomavaa for property-related issues (we’re your primary contact).
- If “Owner-managed” is shown: Contact the landlord for property-related issues; Nomavaa remains available for booking/support questions.
We clearly label each listing as Nomavaa‑managed or Owner‑managed so you always know who to reach.
Bookings and Changes
You can book up to 6 months ahead. For a smooth move-in (and any Wi‑Fi setup if needed), we recommend booking 1–4 weeks in advance.
Normally, we don’t offer in-person viewings before booking (it keeps the process simple and everyone safe). But we understand you want to feel confident! Many homes include a short video tour so you can get a real sense of the space before you decide. Plus, you’re protected: your payment isn’t released until after check-in.
If you haven’t viewed the property before booking and discover the home is materially different from the listing—and it can’t be fixed quickly—we’ll help you find a solution or arrange a refund.
If you’re in Thailand and ready for a viewing, you can contact the landlord or the Nomavaa team to schedule a property visit before booking. Please note, available options may be limited at certain times, especially during high season, and popular properties may be fully booked in advance. We still recommend booking early to secure your preferred home.
For now, move‑in dates can’t be edited on an existing booking. If your plans change, please cancel the original booking and make a new reservation for your new dates. Refunds follow our Nomavaa Standard Cancellation Policy, and new dates are subject to availability and current pricing. We know this isn’t perfect—we’re exploring a simple “postpone” option for the future.
Payments, deposits, refunds
Credit/debit cards (via Stripe) and Wise transfers (recommended). All payments are processed securely.
Yes. A small platform fee is shown transparently at checkout. It covers verification, secure payments, and support.
After you check in (with a 24‑hour arrival review window). If no issues are reported, we release the funds to the landlord.
| Length of Stay | Security Deposit | When & How to Pay |
|---|---|---|
| 1 month up to <2 months (30–59 days) | 50% of 1 month’s rent | Pay 1 month’s rent + deposit upfront before move-in |
| 2–6 months (60–180 days) | 1 month’s rent | Pay 1 month’s rent + deposit upfront; Ongoing monthly rent is paid 10 days before the end of each month period |
| >6–12 months (181–365 days) | 2 months’ rent | Pay 1 month’s rent + deposit upfront; Ongoing monthly rent is paid 10 days before the end of each month period |
This approach keeps your upfront payment low and gives you flexibility to pay as you go, while still protecting landlords.
Purpose of the deposit
Your security deposit covers two things: unpaid utility bills (electricity and water) and any damages or missing items beyond normal wear and tear.
Return timeline
After you move out, if the inspection finds no damage, we will promptly refund most of your deposit (within 7 days after you check-out). We will only keep a small amount to cover any outstanding utility bills. Once the bills arrive, we’ll use the deposit to pay them and return any remaining balance to you.
Transfer fees
Any bank/transfer fees for returning your deposit are deducted from the deposit amount. We’ll share the receipt or fee breakdown for transparency.
Examples
After check‑out: Inspection is clear and utilities are settled. We return your deposit within 24–48 hours, minus any bank transfer fee.
– After check‑out: We hold THB 2,000–3,000 from your deposit for the upcoming utility bill (based on prior usage).
– When the bill arrives: We deduct the exact bill amount plus any bank transfer fee and return the remaining balance immediately.
– After check‑out: We note a chair replacement (THB 5,000) and hold THB 2,000–3,000 for utilities.
– When the bill arrives: We deduct the utility amount + THB 5,000 + any bank transfer fee, and return the remaining balance.
Payment protection (details)
We hold your payment securely and release it after you check in. If the home is materially different from the listing, contact us within 24 hours with brief details and photos/video via WhatsApp or the contact form. We’ll coordinate a quick fix; if it can’t be resolved, we’ll offer alternatives or a refund.
What counts as “materially different” at check‑in?
- Promised Wi‑Fi missing or not installed
- Key listed amenity missing (e.g., desk/chair, washing machine)
- Severe cleanliness or safety issues on arrival
Not covered:
- Brief ISP outages or minor speed fluctuations
- Small décor differences or normal wear and tear
- Change of preference by you (e.g., neighborhood, view, layout) after arrival
Message us within 24 hours of check‑in via WhatsApp or the contact form with a short description and photos/video. We’ll coordinate a quick fix, an alternative, or a refund if it can’t be resolved.
Wi‑Fi and remote‑work readiness
Every home is work‑ready. If Wi‑Fi is installed, we show the verified speed on the listing. If not, installation is arranged before check‑in. Internet is included—no separate charge. Typical Bangkok plans offer 200–500 Mbps download.
Our standard is “work‑ready” at arrival: an active in‑unit connection and router that support normal remote work. If speeds are clearly insufficient at check‑in, we coordinate a quick remedy. Short dropouts and minor speed dips aren’t grounds for refund.
No. The internet provider and plan are set by the landlord or building. If internet is already installed, we show the provider and plan on the listing. If it isn’t installed yet, we’ll arrange installation before check‑in based on what’s available for that property.
Utilities and bills
Electricity and water are usually paid by you based on actual usage. Listings show typical monthly ranges.
Internet is included or installed before check‑in—no separate charge.
Electricity: Billed monthly based on in-unit meter readings.
If your unit is billed directly by the government utility (MEA/PEA), you’ll receive an official bill (barcode/QR). If billed by the building, you’ll get a building invoice.
Water: Billed monthly by the building’s juristic office based on meter readings (often a small fixed fee plus usage).
Internet: Provided by a Thai internet company (e.g., AIS, True, 3BB). Internet is included-no separate charge.
Most common methods:
- Pay at the building juristic office (cash or Thai QR PromptPay).
- Bank app transfer/QR scan from your Thai or international banking app.
- If you receive a government electricity bill (MEA/PEA), you can also pay at 7‑Eleven or via Thai banking apps. You will typically receive a monthly slip/invoice in your mailbox or from the juristic office.
By usage. Electricity and water are charged based on actual meter consumption each month. Rates vary if billed by MEA/PEA vs the building.
Nomavaa‑managed: Nomavaa coordinates with you.
Owner‑managed: The landlord coordinates with you.
For both scenarios, for the final month, we may deduct an estimated hold from the deposit only until the bill arrives, then reconcile and return the balance.
Electricity (condo, AC use): THB ~1,200–2,500 per month for a 1‑bedroom with moderate AC use; heavy AC use can be higher.
Water: THB ~100–300 per month for a 1‑bedroom.
Internet: Included in your rent.
If you start or end during an open billing cycle and the official monthly bill isn’t ready yet:
Standard practice
- Owner‑managed: The landlord records the electricity and water meter readings with photos.
- Nomavaa‑managed: Nomavaa records the meter readings with photos.
Calculate amount : We calculate an amount of your actual usage.
How you pay (if it is not a final month of rent)
- Owner‑managed: You pay the landlord directly for this amount.
- Nomavaa‑managed: You can either pay the estimated amount directly, or authorize Nomavaa to deduct it from your deposit.
Transparency: Meter photos and the official utility bill/slip are shared with you for your records.
Final month only
If the official bills are not ready after check‑out, we may place a temporary hold from your deposit to cover the expected final bill (based on meter readings).
As soon as the official bill arrives, we reconcile to the exact amount and return any remaining balance immediately.
We always share meter photos and the final bill for transparency.
Due dates: Building offices often have specific payment days (e.g., 1–10th each month). We’ll share the building’s instructions in your check‑in info.
Rate differences: Government-billed electricity (MEA/PEA) is usually cheaper than building‑rebilled electricity. Listings will note the approximate per‑kWh rate if the building rebills.
After check‑in and support
Booking-related issues (payments, extensions, cancellations, documentation): Always contact Nomavaa. We handle booking matters for all listings.
Property-related issues (repairs, access, appliances):
- Nomavaa‑managed: Contact Nomavaa; we’re your primary contact for property issues.
- Owner‑managed: Contact the landlord for property issues; Nomavaa monitors and steps in if it isn’t resolved quickly.
Your property page clearly shows whether it’s Nomavaa‑managed or Owner‑managed.
Cleaning isn’t included by default. If you prefer regular or one‑time cleaning, we can recommend trusted local options so you can book directly.
Legal, TM30, documents
Any valid Thai visa is generally acceptable for monthly rentals.
Yes. We help landlords with TM30 (the legal residence notification) after you check in. We make sure the required information is collected and the filing process is done correctly.
For the lease: Passport (photo page) and your contact details.
For TM30 registration: Passport + visa page, arrival stamp/entry record.
Checkout
Standard check‑out is 11:00 am (BKK time). If you need a different time, please ask at least 48 hours in advance. Late check‑out depends on availability and may include a fee.
- Return all keys/access cards as instructed on the property page.
- Turn off lights and air‑conditioning.
Take out trash and leave the space tidy (normal use is fine) - Send us (or the landlord for owner‑managed listings) a quick message when you leave so we can record the meter readings and close your booking.
- We (Nomavaa‑managed) or the landlord (owner‑managed) record electricity and water meter readings with photos.
- During your stay: you usually paid monthly bills directly to the building via QR/office or via other channels.
- Final month only: if the official bill isn’t ready, we may place a temporary hold from your deposit to cover the expected final bill. When the bill arrives, we reconcile exactly and return any remaining deposit to you.
No deep cleaning is required. Just leave the home in reasonable condition from normal use.
Follow the instructions on your property page (hand to staff, lockbox, or meet the landlord/Nomavaa).
Lost key/card fees are listed on the property page and may be deducted from the deposit.
Yes. Tell us via the contact form or WhatsApp. Your refund follows the Nomavaa Standard Cancellation Policy (after check‑in, a 30‑day notice is required to shorten or end your stay).
Can’t find your answer above?
- Chat with us on WhatsApp.
- Or use the contact form and we’ll email you back
